TERMS OF SERVICE *
As your appointment time is reserved specifically for you, Vision Care for Animals has a cancellation/no-show policy. Out of consideration for our patients , staff and our Doctor, we ask that you notify us 24 business hours in advance should you need to cancel or reschedule your appointment. Our business hours are Monday through Friday, 8am to 5pm. Messages left on Fridays or on weekends for Monday appointments do not qualify as advance notice because we do not retrieve those messages until Monday morning. Vision Care for Animals will charge a cancellation fee for missed appointments and late cancellations without 24 business hour advance notification (48 hours for scheduled surgery).
We do understand that unanticipated events happen occasionally; emergency cancellations are handled on an individual basis.
As a courtesy, Vision Care for Animals has text, email, and voice reminder capability to help remind you about your appointment date and time; however, it does remain the client’s ultimate responsibility to keep track of schedule appointments.